Primary instructors

Introduction

The Primary Instructors are responsible for welcoming new members to the RS, guiding those new members through the Beginner's Path and marking un-active new members AWOL.
Each Primary Instructor is CO of a squadron on the RSA new members section roster. The new members a Primary Instructor is responsible for are listed on the roster of the Primary Intructor's squadron.

Staff

• Primary Instructors Coordinator: MAJ Joshua Mumishi, RSA SO
• Primary Instructors:
  • COL Damon Lightwind
  • CMDR Galic Mars, RSA XO

Duties

Primary Instructors

• Email the new member as soon as you see that they have joined. If possible, try always to include a personalized message, especially if they have done anything in the Beginner's Path by the time you reach them (if so, congratulate them and let them know you can help them with the rest!). Give them all of your contact information (that you're comfortable sharing), such as your AIM, MSN, IRC name, etc.
• Be online as often as possible using IMs, so that new members get a chance to ask/chat in real-time.
• Keep track of the overall activity status of the assigned new members.
• Answer any questions that the new member has.
• Respond to every email that the new member sends you, unless all it says is "Thanks for your help!"

Primary Instructors Coordinator

This person is named by the RS Academy CO.

• Overview the activity of the Primary Instructors
• Appoint and dismiss instructors with approval of RSA CO
• Recommend instructors for promotion
• Report to the RSA CO

Requirements

Instructors

The primary instructors should meet the following requirements:

• At least the rank of Captain
• Checks and can respond to email at least once every 24 hours
• Friendly and patient when dealing with confused, lost newbies trying to understand our complex system
• Willing to work with people from various fleets to solve game-specific questions

Benefits for the instructors fulfilling this duty should include:

• Consideration for promotion every two months (for Colonel and below), with strong recommendation for promotion if they have been doing a good job
• Recognition in club-wide emails for their service
• A chance to help out the RS in a unique way that deeply benefits the club itself

Original Proposal

To High Command: "PRIMARY INSTRUCTORS" PROPOSAL

This proposal is intended to ease the joining process for new members by providing them with one specific person, instead of possibly many people, for them to contact with any questions regarding the join process and the RS.

Step 1 (immediately upon approval of proposal)

• A RS-wide email will be sent informing the membership of the change, and asking all who would like to be an instructor to step forward. Interested applicants should apply to (person needed here to oversee applicants). Applicants will be reviewed and accepted or denied. The number of instructors should be from 1-12 people, although it is preferable that are at least four or so instructors due to workload. More than 12 would be unnecessary unless joining increases.
• A Yahoo!group will be set up for the instructors so that they can easily discuss with each other any issues or problems that come up with their work.
• The instructors will be trained as much as necessary so that they are ready to perform their duties.
• Support for the system will be coded by the IO staff: Snap and Licah.

Step 2 (when instructors have been trained, preferably approx. 2 weeks after approval of proposal)

• The following will be added to the welcome email: "Your primary instructor is (rank instructor name). His/her [note: dynamically generated from "Gender" part of profile] email address is (email address). If you have any questions about the Rebel Squadrons, this is the person you should contact. He/she is willing to assist you in whatever way he/she can."
• The welcome email reply-to address will be the instructor's email address instead of Licah's (who has been answering cadets' questions for the last year or so).

Step 3 (1 and 2 months after Step 2, and as necessary)

• The entire system will be reviewed to make sure things are running well: the supervisor, the instructors, and the effectiveness of the system itself, as well as any changes that might improve it.